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Visit USA.gov and you'll find thousands of directorates, agencies, boards, offices, and services replete with overlapping responsibilities, ancient priorities, and divided accountability.

Lou Gerstner

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Lou Gerstner
Age: 82
Born: 1942
Born: March 1
Business Executive
Businessperson
Mineola
New York
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More quotes by Lou Gerstner

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We do not need Departments of Commerce, Labor, and Education we need a single Department of Skills that will promote an integrated approach to global competitiveness.
Lou Gerstner
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A lot of people saved IBM. Yes, I was the leader of that team but I could never have done it without a group of IBMers helping me.
Lou Gerstner
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I'm leery of legislative solutions to what is morality.
Lou Gerstner
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In the end an organization is nothing more than the collective capacity of its people to create value.
Lou Gerstner
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The fundamental issue is: In the world of the Internet, is there a place for a packager of services? Does the customer want to go surf the Net and go to every one of 50,000 Web sites? Or will people pay a reasonable amount for somebody to go out and preselect and package what they want? My guess is they will both coexist.
Lou Gerstner
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If the practices and processes inside a company don't drive the execution of values, then people don't get it. The question is, do you create a culture of behavior and action that really demonstrates those values and a reward system for those who adhere to them?
Lou Gerstner
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You can never be comfortable with your success, you've got to be paranoid you're going to lose it.
Lou Gerstner
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I have always believed you cannot run a successful enterprise from behind a desk.
Lou Gerstner
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Customer complaints are the schoolbooks from which we learn.
Lou Gerstner
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Every now and then, a technology comes along that is so profound, so powerful, so universal, that its impact will change everything. It will transform every institution in the world. It will create winners and losers, will change the way we do business, the way we teach our children, communicate and interact as individuals.
Lou Gerstner
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I look for people who work to solve problems and help colleagues, I sack politicians.
Lou Gerstner
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Our military should be trained and structured around missions, not the elements of air, water, and land.
Lou Gerstner
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People don't do what you expect but what you inspect.
Lou Gerstner
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Never confuse activity with results.
Lou Gerstner
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Everything starts with the customer.
Lou Gerstner
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What we believe is going to be very important is the delivery of traditional software and services and hardware over the Net. That's a form of electronic marketplace.
Lou Gerstner
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I don't want to use the word reorganization. Reorganization to me is shuffling boxes, moving boxes around. Transformation means that you're really fundamentally changing the way the organization thinks, the way it responds, the way it leads. It's a lot more than just playing with boxes.
Lou Gerstner
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You don't get points for predicting rain. You get points for building arks.
Lou Gerstner
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The world is full of CEOs that think that just because they write a memo or they write a letter inside an annual report or they give a little video speech that gets sent around the company, they think that's what's really going to affect employees.
Lou Gerstner
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For the first month, I listened, and I tried very hard not to draw conclusions
Lou Gerstner