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Visit USA.gov and you'll find thousands of directorates, agencies, boards, offices, and services replete with overlapping responsibilities, ancient priorities, and divided accountability.
Lou Gerstner
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Lou Gerstner
Age: 82
Born: 1942
Born: March 1
Business Executive
Businessperson
Mineola
New York
Thousands
Usa
Ancient
Accountability
Office
Visit
Responsibility
Services
Replete
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Boards
Overlapping
Agency
Offices
Divided
Agencies
Priorities
Responsibilities
More quotes by Lou Gerstner
I have always believed you cannot run a successful enterprise from behind a desk.
Lou Gerstner
You can never be comfortable with your success, you've got to be paranoid you're going to lose it.
Lou Gerstner
The world is full of CEOs that think that just because they write a memo or they write a letter inside an annual report or they give a little video speech that gets sent around the company, they think that's what's really going to affect employees.
Lou Gerstner
Watch the turtle. He only moves forward by sticking his neck out.
Lou Gerstner
What we believe is going to be very important is the delivery of traditional software and services and hardware over the Net. That's a form of electronic marketplace.
Lou Gerstner
I look for people who work to solve problems and help colleagues, I sack politicians.
Lou Gerstner
Never confuse activity with results.
Lou Gerstner
I'm leery of legislative solutions to what is morality.
Lou Gerstner
We built this company from the customer back, not from the company out.
Lou Gerstner
Everything starts with the customer.
Lou Gerstner
Customer complaints are the schoolbooks from which we learn.
Lou Gerstner
IBM needed - an enormous sense of urgency.
Lou Gerstner
A lot of people saved IBM. Yes, I was the leader of that team but I could never have done it without a group of IBMers helping me.
Lou Gerstner
The fundamental issue is: In the world of the Internet, is there a place for a packager of services? Does the customer want to go surf the Net and go to every one of 50,000 Web sites? Or will people pay a reasonable amount for somebody to go out and preselect and package what they want? My guess is they will both coexist.
Lou Gerstner
My parents worked enormously hard to put four children through college. We didn't have a lot of money.
Lou Gerstner
If CEO compensation was performance-driven, which I believe it was in IBM's case, nobody would ever argue. If the shareholders didn't make billions and billions of dollars, I wouldn't make millions of dollars. My salary was the same for 10 years. It was all performance-based.
Lou Gerstner
The real mechanism for corporate governance is the active involvement of the owners.
Lou Gerstner
If the practices and processes inside a company don't drive the execution of values, then people don't get it. The question is, do you create a culture of behavior and action that really demonstrates those values and a reward system for those who adhere to them?
Lou Gerstner
We do not need Departments of Commerce, Labor, and Education we need a single Department of Skills that will promote an integrated approach to global competitiveness.
Lou Gerstner
You can’t mandate [cultural change], can’t engineer it. What you can do is create the conditions for transformation. You can provide incentives. You can define the marketplace realities and goals. But then you have to trust. In fact, in the end, management doesn’t change culture. Management invites the workforce itself to change the culture.
Lou Gerstner
