Quote

There's no great mystery to satisfying your customers. Build them a quality product and treat them with respect. It's that simple.

Lee Iacocca

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Lee Iacocca
Age: 94 †
Born: 1924
Born: October 15
Died: 2019
Died: July 2
Autobiographer
Businessman
Businessperson
Diarist
Allentown
Pennsylvania
Lido Anthony Iacocca
Simple
Customers
Great
Treats
Product
Build
Products
Mystery
Respect
Satisfying
Quality
Treat

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If I had to sum up in a word what makes a good manager, I'd say decisiveness. You can use the fanciest computers to gather the numbers, but in the end you have to set a timetable and act.
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The affections are like lightning: you cannot tell where they will strike till they have fallen.
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Thanks to properly selecting the clients you will not be unnecessarily wasting time.
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In a corporation, there can only be one guy in the end: the CEO.
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The only rock I know that stays steady, the only institution I know that works, is the family.
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In the great undertakings, there is glory, even in failure.
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Listening can make the difference between a mediocre organization and a great one.
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I forgot to shake hands and be friendly. It was an important lesson about leadership.
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They've got about as many lawyers as we have sumo-wrestlers.
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Most people are looking for security, a nice, safe, prosperous future. And there's nothing wrong with that. It's called the American Dream.
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The ability to concentrate and to use your time well is everything if you want to succeed in business--or almost anywhere else for that matter.
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I have found that being honest is the best technique I can use. Right up front, tell people what you're trying to accomplish and what you're willing to sacrifice to accomplish it.
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Mistakes are a part of life you can't avoid them. All you can hope is that they won't be too expensive and that you don't make the same mistake twice.
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Over the years, many executives have said to me with pride: 'Boy, I worked so hard last year that I didn't take any vacation.' I always feel like responding, You dummy. You mean to tell me you can take responsibility for an eighty-million-dollar project and you can't plan two weeks out of the year to have some fun?
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The ability to concentrate and to use time well is everything.
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Business, after all, is nothing more than a bunch of human relationships.
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I was good friends with Frank Sinatra, I heard Steve Kaufman painting his portrait, so I asked Steve to paint my portrait.
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Bad times are indelible. They stay with you forever.
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I'd really love to meet the guy I'm supposed to be. I'd hire him in a second.
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In the old days, if a neighbors apples fell into your yard, you worked it out over the back fence or picked them up and made pies. Today, you sue.
Lee Iacocca