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There's no great mystery to satisfying your customers. Build them a quality product and treat them with respect. It's that simple.

Lee Iacocca

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Lee Iacocca
Age: 94 †
Born: 1924
Born: October 15
Died: 2019
Died: July 2
Autobiographer
Businessman
Businessperson
Diarist
Allentown
Pennsylvania
Lido Anthony Iacocca
Mystery
Respect
Satisfying
Quality
Treat
Simple
Customers
Great
Treats
Product
Build
Products

More quotes by Lee Iacocca

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Listening can make the difference between a mediocre organization and a great one.
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Mistakes are a part of life you can't avoid them. All you can hope is that they won't be too expensive and that you don't make the same mistake twice.
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If I Had To Sum Up In One Word The Qualities That Make Up A Good Manager, I'd Say Decisiveness.
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Thanks to properly selecting the clients you will not be unnecessarily wasting time.
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Bad times are indelible. They stay with you forever.
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I always go back to Harry Truman: Should we drop an atomic bomb to save 100,000 lives? That's a hell of a decision to make. Did he make that decision by himself? No, he had advisers.
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To succeed today, you have to set priorities, decide what you stand for.
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They've got about as many lawyers as we have sumo-wrestlers.
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That's the American way. If little kids don't aspire to make money like I did, what the hell good is this country?
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They're on you day and night. Their oversight is just too extreme [. . .] That's why our 10-year loan, we paid it back in three years. We couldn't stand the government. The bureaucracy kills you.
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I was fortunate to get a scholarship when I went to Lehigh University and Princeton. They were both wonderful schools. Somebody was kind enough to spend their money to educate people that they would never get to know. That's what I think philanthropy is about.
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I only wish I could find an institute that teaches people how to listen. Business people need to listen at least as much as they need to talk. Too many people fail to realize that real communication goes in both directions.
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The speed of the boss is the speed of the team.
Lee Iacocca
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Life can be difficult for kids born with a gold spoon in their mouth, because they never really get to find out if they're able to work hard and make it on their own.
Lee Iacocca
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In a completely rational society, the best of us would be teachers and the rest of us would have to settle for something else.
Lee Iacocca
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Greenmail, in case you're wondering, is when a company pays a raider a premium for his holdings-if he'll go away. What I think it really is is blackmail in a pin-striped suit.
Lee Iacocca
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The only rock I know that stays steady, the only institution I know that works, is the family.
Lee Iacocca
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The most successful businessman is the man who holds onto the old just as long as it is good, and grabs the new just as soon as it is better.
Lee Iacocca
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Why is our free-enterprise system so strong?- Not because it stands still, frozen in the past, but because it has always adapted to changing realities
Lee Iacocca
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The ability to concentrate and to use time well is everything.
Lee Iacocca