Quote

There's no great mystery to satisfying your customers. Build them a quality product and treat them with respect. It's that simple.

Lee Iacocca

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Lee Iacocca
Age: 94 †
Born: 1924
Born: October 15
Died: 2019
Died: July 2
Autobiographer
Businessman
Businessperson
Diarist
Allentown
Pennsylvania
Lido Anthony Iacocca
Great
Treats
Product
Build
Products
Mystery
Respect
Satisfying
Quality
Treat
Simple
Customers

More quotes by Lee Iacocca

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I'm still not sure what is meant by good fortune and success. I know fame and power are for the birds. But then life suddenly comes into focus for me. And, ah, there stand my kids.
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MBAs know everything but understand nothing.
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Every little kid wants to grow up to be a cowboy, and I did.
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You've got to say, I think that if I keep working at this and want it badly enough I can have it. It's called perseverance.
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If we wait until we've satisfied all the uncertainties, it may be too late.
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In a corporation, there can only be one guy in the end: the CEO.
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They're on you day and night. Their oversight is just too extreme [. . .] That's why our 10-year loan, we paid it back in three years. We couldn't stand the government. The bureaucracy kills you.
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Life can be difficult for kids born with a gold spoon in their mouth, because they never really get to find out if they're able to work hard and make it on their own.
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Be creative. Use unconventional thinking. And have the guts to carry it out.
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If you want to make good use of your time, you've got to know what's most important and then give it all you've got.
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I forgot to shake hands and be friendly. It was an important lesson about leadership.
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In the old days, if a neighbors apples fell into your yard, you worked it out over the back fence or picked them up and made pies. Today, you sue.
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Listening can make the difference between a mediocre organization and a great one.
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A country's competitiveness starts not on the factory floor or in the engineering lab. It starts in the classroom.
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There is no substitute for accurate knowledge. Know yourself, know your business, know your men.
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They've got about as many lawyers as we have sumo-wrestlers.
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If I Had To Sum Up In One Word The Qualities That Make Up A Good Manager, I'd Say Decisiveness.
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The thing that lies at the foundation of positive change, the way I see it, is service to a fellow human being.
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Never rest on your oars as a boss. If you do, the whole company starts sinking.
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Thanks to properly selecting the clients you will not be unnecessarily wasting time.
Lee Iacocca