I would have shared with the banks my long-term vision and got them involved instead of just going to them when I needed money. I should have got them on my team right from the start.

What has been the most rewarding moment in your decades of entrepreneurship? Our last annual managers meeting. I gave my motivational talk and then I asked, How many people here started as a forklift operator, a warehouse person, a roof loader, or a truck driver? We had 600 people and almost half of them stood up.

There are three sayings I live by, and one of them is 'The tragedy of life is what dies inside a man while he lives.' That's what losing a job is like. That's why we have to bring them back.