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Successful organizations have one common central focus: Customers.

Ken Blanchard

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Ken Blanchard
Age: 85
Born: 1939
Born: May 6
Author
Consultant
Entrepreneur
Motivational Speaker
Writer
Orange
New Jersey
Kenneth H. Blanchard
Kenneth Blanchard
Kenneth Hartley Blanchard
Central
Customers
Organization
Focus
Successful
Common
Organizations

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You have the power to help people become winners.
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We are not just our behavior. We are the person managing our behavior.
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It never hurts to toot your own horn once in a while.
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How many of you would put in front of your house a sign that says gun-free zone?
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The key to successful leadership today is influence, not authority.
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Leadership is not something you do to people. It's something you do with people.
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Too many leaders act as if the sheep.. their people.. are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.
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Asking for other's guidance helps you see what you may not be able to see. It's always important to check your ego and ask for help.
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Customer service should not be a department, customer service is everyone's job.
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The cure for too much to do is solitude and silence.
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Vision is knowing who you are, where you're going, and what will guide your journey.
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For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.
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Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
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Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.
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Present thinking people kill the future.
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Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.
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Real communication happens when people feel safe.
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Your game is only as good as your practice.
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