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Successful organizations have one common central focus: Customers.

Ken Blanchard

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Ken Blanchard
Age: 85
Born: 1939
Born: May 6
Author
Consultant
Entrepreneur
Motivational Speaker
Writer
Orange
New Jersey
Kenneth H. Blanchard
Kenneth Blanchard
Kenneth Hartley Blanchard
Successful
Common
Organizations
Central
Customers
Organization
Focus

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Too many leaders act as if the sheep.. their people.. are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.
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Anything worth doing does not have to be done perfectly - at first.
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Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.
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People with humility don't think less of themselves, they just think of themselves less.
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A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
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It's really hard to be a servant leader because we come into this world as a baby in a self-survival mode. Life is a journey toward service.
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Before something can become a habit it must first be practiced as a discipline.
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It never hurts to toot your own horn once in a while.
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The only job security you have today os your commitment to continuous personal improvement.
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Good thoughts not delivered mean squat.
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Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
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Perpetual prosperity comes to those who help others.
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Purpose has to do with one's calling - deciding what business you are in as a person.
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We are not just our behavior. We are the person managing our behavior.
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We can't control everything in life, that's for sure, but we can reach out to the people we love to tell them we love and care about them.
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If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.
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As a manager the important thing is not what happens when you are there, but what happens when you are not there
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All leaders are permanent learners.
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Learning is defined as a change in behavior. You haven't learned a thing until you take action and use it.
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Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need your product or service fulfills. While products come and go, basic needs and customer groups stay around, i.e., the need for communication, the need for transportation, etc. What market need do you supply?
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