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Successful organizations have one common central focus: Customers.

Ken Blanchard

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Ken Blanchard
Age: 85
Born: 1939
Born: May 6
Author
Consultant
Entrepreneur
Motivational Speaker
Writer
Orange
New Jersey
Kenneth H. Blanchard
Kenneth Blanchard
Kenneth Hartley Blanchard
Central
Customers
Organization
Focus
Successful
Common
Organizations

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Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.
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Purpose has to do with one's calling - deciding what business you are in as a person.
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Catch someone doing something right.
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Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.
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When you stop learning you stop growing.
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Your role as a leader is even more important than you might imagine. You have the power to help people become winners.
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Business is like tennis. Those who serve well win.
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Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need your product or service fulfills. While products come and go, basic needs and customer groups stay around, i.e., the need for communication, the need for transportation, etc. What market need do you supply?
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It's really hard to be a servant leader because we come into this world as a baby in a self-survival mode. Life is a journey toward service.
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Life is special when you reach out beyond yourself to be a true servant leader for others.
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Humility does not mean you think less of yourself. It means you think of yourself less.
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If you don't toot your own horn, someone else will use it as a spittoon.
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As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.
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Things not worth doing are not worth doing well.
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Customer service should not be a department, customer service is everyone's job.
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Asking for other's guidance helps you see what you may not be able to see. It's always important to check your ego and ask for help.
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Catch people in the act of doing something right.
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The first principle of ethical power is Purpose... It is the picture you have of yourself - the kind of person you want to be or the kind of life you want to lead.
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Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
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We can't control everything in life, that's for sure, but we can reach out to the people we love to tell them we love and care about them.
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