Quote

Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.

Ken Blanchard

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Ken Blanchard
Age: 85
Born: 1939
Born: May 6
Author
Consultant
Entrepreneur
Motivational Speaker
Writer
Orange
New Jersey
Kenneth H. Blanchard
Kenneth Blanchard
Kenneth Hartley Blanchard
Somewhere
Leadership
Doesn
Matter
Going
People

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Empowerment is all about letting go so that others can get going.
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Successful organizations have one common central focus: Customers.
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As a manager the important thing is not what happens when you are there, but what happens when you are not there
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People with humility don't think less of themselves, they just think of themselves less.
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Before something can become a habit it must first be practiced as a discipline.
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Catch someone doing something right.
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Things not worth doing are not worth doing well.
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Business is like tennis. Those who serve well win.
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Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.
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Good thoughts not delivered mean squat.
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Positive thinkers get positive results because they are not afraid of problems.
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Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.
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Catch people in the act of doing something right.
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The Hoffman Process brings forth spiritual leadership in a person. It made my spirituality come alive. Through the Hoffman Process I actually brought my faith into my daily actions.
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We are not just our behavior. We are the person managing our behavior.
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For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.
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Customer service should not be a department, customer service is everyone's job.
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To ensure that your work is also a play, I recommend that you develop a personal mission statement. This will help you find what it is to enjoy so much that you lose track of time when you're doing it.
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Asking for other's guidance helps you see what you may not be able to see. It's always important to check your ego and ask for help.
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It's really hard to be a servant leader because we come into this world as a baby in a self-survival mode. Life is a journey toward service.
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