Quote

For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.

Ken Blanchard

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Ken Blanchard
Age: 85
Born: 1939
Born: May 6
Author
Consultant
Entrepreneur
Motivational Speaker
Writer
Orange
New Jersey
Kenneth H. Blanchard
Kenneth Blanchard
Kenneth Hartley Blanchard
Positive
Ratios
Four
Perceived
Need
Manager
Needs
Managers
Contact
Inspiring
Negative
Leadership
Ratio

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Perpetual prosperity comes to those who help others.
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Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need your product or service fulfills. While products come and go, basic needs and customer groups stay around, i.e., the need for communication, the need for transportation, etc. What market need do you supply?
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Help People Reach Their Full Potential Catch Them Doing Something Right
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Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.
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It's really hard to be a servant leader because we come into this world as a baby in a self-survival mode. Life is a journey toward service.
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Vision is knowing who you are, where you're going, and what will guide your journey.
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The most important habit is solitude, quiet time. People who enter their day by taking 45 minutes or an hour for themselves - meditation, prayer, inspirational reading, taking a walk - before they go for it in the real world do best.
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Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
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You have the power to help people become winners.
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Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.
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Everyday do something in relation to everything that's important to you.
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How many of you would put in front of your house a sign that says gun-free zone?
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If you don't toot your own horn, someone else will use it as a spittoon.
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Take what you do seriously, but yourself lightly
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Catch someone doing something right.
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Leadership is not something you do to people. It's something you do with people.
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Learning is defined as a change in behavior. You haven't learned a thing until you take action and use it.
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When you touch - don't take. Touch people only when you are giving something - reassurance, support, encouragement, whatever
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We are not just our behavior. We are the person managing our behavior.
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Successful organizations have one common central focus: Customers.
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