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Take what you do seriously, but yourself lightly

Ken Blanchard

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Ken Blanchard
Age: 85
Born: 1939
Born: May 6
Author
Consultant
Entrepreneur
Motivational Speaker
Writer
Orange
New Jersey
Kenneth H. Blanchard
Kenneth Blanchard
Kenneth Hartley Blanchard
Lightly
Seriously
Take

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A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
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How many of you would put in front of your house a sign that says gun-free zone?
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Everyday do something in relation to everything that's important to you.
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People don't mind being challenged to do better if they know the request is coming from a caring heart
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Too many leaders act as if the sheep.. their people.. are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.
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Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
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Your game is only as good as your practice.
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Many people measure their success by wealth, recognition, power and status. There's nothing wrong with those, but if that's all you're focused on, you're missing the boat...if you focus on significance -using your time and talent to serve others -that's when truly meaningful success can come your way.
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Anything worth doing does not have to be done perfectly - at first.
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Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.
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The only job security you have today os your commitment to continuous personal improvement.
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All good performance starts with clear goals.
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Good thoughts not delivered mean squat.
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Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.
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Things not worth doing are not worth doing well.
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Positive thinkers get positive results because they are not afraid of problems.
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Leadership is not something you do to people. It's something you do with people.
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Your role as a leader is even more important than you might imagine. You have the power to help people become winners.
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Real communication happens when people feel safe.
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Customer service should not be a department, customer service is everyone's job.
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