Quote

Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.

Ken Blanchard

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Ken Blanchard
Age: 85
Born: 1939
Born: May 6
Author
Consultant
Entrepreneur
Motivational Speaker
Writer
Orange
New Jersey
Kenneth H. Blanchard
Kenneth Blanchard
Kenneth Hartley Blanchard
Good
Expectations
Fans
Create
Booming
Business
Raving
Else
Customers
Better
Satisfied
Enough
Lows
Really
Anymore

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For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.
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Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.
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The most important habit is solitude, quiet time. People who enter their day by taking 45 minutes or an hour for themselves - meditation, prayer, inspirational reading, taking a walk - before they go for it in the real world do best.
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Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.
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Your role as a leader is even more important than you might imagine. You have the power to help people become winners.
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Learning is defined as a change in behavior. You haven't learned a thing until you take action and use it.
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Catch someone doing something right.
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As a manager the important thing is not what happens when you are there, but what happens when you are not there
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A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
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If you don't toot your own horn, someone else will use it as a spittoon.
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If you want to know why your people are not performing well, step up to the mirror and take a peek.
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Leadership is not something you do to people. It's something you do with people.
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In fact, .. Jesus is mentioned 75 times in the Koran.
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Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
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We can't control everything in life, that's for sure, but we can reach out to the people we love to tell them we love and care about them.
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It never hurts to toot your own horn once in a while.
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In the past a leader was a boss. Today's leaders must be partners with their people... they no longer can lead solely based on positional power.
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Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need your product or service fulfills. While products come and go, basic needs and customer groups stay around, i.e., the need for communication, the need for transportation, etc. What market need do you supply?
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Business is like tennis. Those who serve well win.
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Everyday do something in relation to everything that's important to you.
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