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Customer service should not be a department, customer service is everyone's job.

Ken Blanchard

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Ken Blanchard
Age: 85
Born: 1939
Born: May 6
Author
Consultant
Entrepreneur
Motivational Speaker
Writer
Orange
New Jersey
Kenneth H. Blanchard
Kenneth Blanchard
Kenneth Hartley Blanchard
Service
Everyone
Jobs
Customer
Department
Customers

More quotes by Ken Blanchard

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Humility does not mean you think less of yourself. It means you think of yourself less.
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A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
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Catch someone doing something right.
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Empowerment is all about letting go so that others can get going.
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Perpetual prosperity comes to those who help others.
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Things not worth doing are not worth doing well.
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Catch people in the act of doing something right.
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The best minute you spend is the one you invest in people
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As a manager the important thing is not what happens when you are there, but what happens when you are not there
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Anything worth doing does not have to be done perfectly - at first.
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It never hurts to toot your own horn once in a while.
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Good thoughts not delivered mean squat.
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Life is special when you reach out beyond yourself to be a true servant leader for others.
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We can't control everything in life, that's for sure, but we can reach out to the people we love to tell them we love and care about them.
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Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.
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Learning is defined as a change in behavior. You haven't learned a thing until you take action and use it.
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People don't mind being challenged to do better if they know the request is coming from a caring heart
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In the past a leader was a boss. Today's leaders must be partners with their people... they no longer can lead solely based on positional power.
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Present thinking people kill the future.
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Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.
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