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Customer service should not be a department, customer service is everyone's job.

Ken Blanchard

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Ken Blanchard
Age: 85
Born: 1939
Born: May 6
Author
Consultant
Entrepreneur
Motivational Speaker
Writer
Orange
New Jersey
Kenneth H. Blanchard
Kenneth Blanchard
Kenneth Hartley Blanchard
Everyone
Jobs
Customer
Department
Customers
Service

More quotes by Ken Blanchard

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What we give our attention to, grows.
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Vision is knowing who you are, where you're going, and what will guide your journey.
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How many of you would put in front of your house a sign that says gun-free zone?
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Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.
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Purpose has to do with one's calling - deciding what business you are in as a person.
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The most important habit is solitude, quiet time. People who enter their day by taking 45 minutes or an hour for themselves - meditation, prayer, inspirational reading, taking a walk - before they go for it in the real world do best.
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The cure for too much to do is solitude and silence.
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Your role as a leader is even more important than you might imagine. You have the power to help people become winners.
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Too many leaders act as if the sheep.. their people.. are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.
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Leadership is not something you do to people. It's something you do with people.
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Empowerment is all about letting go so that others can get going.
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When you touch - don't take. Touch people only when you are giving something - reassurance, support, encouragement, whatever
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If you want to know why your people are not performing well, step up to the mirror and take a peek.
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Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need your product or service fulfills. While products come and go, basic needs and customer groups stay around, i.e., the need for communication, the need for transportation, etc. What market need do you supply?
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Purpose can never be about achievement it is much bigger.
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Perpetual prosperity comes to those who help others.
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Humility does not mean you think less of yourself. It means you think of yourself less.
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Help People Reach Their Full Potential Catch Them Doing Something Right
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As a manager the important thing is not what happens when you are there, but what happens when you are not there
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Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.
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