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Customer service should not be a department, customer service is everyone's job.

Ken Blanchard

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Ken Blanchard
Age: 85
Born: 1939
Born: May 6
Author
Consultant
Entrepreneur
Motivational Speaker
Writer
Orange
New Jersey
Kenneth H. Blanchard
Kenneth Blanchard
Kenneth Hartley Blanchard
Department
Customers
Service
Everyone
Jobs
Customer

More quotes by Ken Blanchard

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Leadership is not something you do to people. It's something you do with people.
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Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need your product or service fulfills. While products come and go, basic needs and customer groups stay around, i.e., the need for communication, the need for transportation, etc. What market need do you supply?
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What we give our attention to, grows.
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As a manager the important thing is not what happens when you are there, but what happens when you are not there
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Before something can become a habit it must first be practiced as a discipline.
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As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.
Ken Blanchard
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It's really hard to be a servant leader because we come into this world as a baby in a self-survival mode. Life is a journey toward service.
Ken Blanchard
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All good performance starts with clear goals.
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The most important habit is solitude, quiet time. People who enter their day by taking 45 minutes or an hour for themselves - meditation, prayer, inspirational reading, taking a walk - before they go for it in the real world do best.
Ken Blanchard
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I cannot say Who Art in Heaven-If all my interests and pursuits are in earthly things.
Ken Blanchard
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When you touch - don't take. Touch people only when you are giving something - reassurance, support, encouragement, whatever
Ken Blanchard
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Empowerment is all about letting go so that others can get going.
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Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
Ken Blanchard
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If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.
Ken Blanchard
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Successful organizations have one common central focus: Customers.
Ken Blanchard
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Positive thinkers get positive results because they are not afraid of problems.
Ken Blanchard
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People don't mind being challenged to do better if they know the request is coming from a caring heart
Ken Blanchard
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When you stop learning you stop growing.
Ken Blanchard
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Learning is defined as a change in behavior. You haven't learned a thing until you take action and use it.
Ken Blanchard
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A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
Ken Blanchard