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Customer service should not be a department, customer service is everyone's job.

Ken Blanchard

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Ken Blanchard
Age: 85
Born: 1939
Born: May 6
Author
Consultant
Entrepreneur
Motivational Speaker
Writer
Orange
New Jersey
Kenneth H. Blanchard
Kenneth Blanchard
Kenneth Hartley Blanchard
Customers
Service
Everyone
Jobs
Customer
Department

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We are not just our behavior. We are the person managing our behavior.
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The key to successful leadership today is influence, not authority.
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If you don't toot your own horn, someone else will use it as a spittoon.
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Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need your product or service fulfills. While products come and go, basic needs and customer groups stay around, i.e., the need for communication, the need for transportation, etc. What market need do you supply?
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As a manager the important thing is not what happens when you are there, but what happens when you are not there
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Successful organizations have one common central focus: Customers.
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In fact, .. Jesus is mentioned 75 times in the Koran.
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Humility does not mean you think less of yourself. It means you think of yourself less.
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If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.
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All leaders are permanent learners.
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We can't control everything in life, that's for sure, but we can reach out to the people we love to tell them we love and care about them.
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Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
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Real communication happens when people feel safe.
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Catch people in the act of doing something right.
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Before something can become a habit it must first be practiced as a discipline.
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Perpetual prosperity comes to those who help others.
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A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
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I cannot say Who Art in Heaven-If all my interests and pursuits are in earthly things.
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People with humility don't think less of themselves, they just think of themselves less.
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You have the power to help people become winners.
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