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Customer service should not be a department, customer service is everyone's job.

Ken Blanchard

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Ken Blanchard
Age: 85
Born: 1939
Born: May 6
Author
Consultant
Entrepreneur
Motivational Speaker
Writer
Orange
New Jersey
Kenneth H. Blanchard
Kenneth Blanchard
Kenneth Hartley Blanchard
Service
Everyone
Jobs
Customer
Department
Customers

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When you touch - don't take. Touch people only when you are giving something - reassurance, support, encouragement, whatever
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Empowerment is all about letting go so that others can get going.
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Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need your product or service fulfills. While products come and go, basic needs and customer groups stay around, i.e., the need for communication, the need for transportation, etc. What market need do you supply?
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Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
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The key to successful leadership today is influence, not authority.
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The most important habit is solitude, quiet time. People who enter their day by taking 45 minutes or an hour for themselves - meditation, prayer, inspirational reading, taking a walk - before they go for it in the real world do best.
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Humility does not mean you think less of yourself. It means you think of yourself less.
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Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.
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I cannot say Who Art in Heaven-If all my interests and pursuits are in earthly things.
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In fact, .. Jesus is mentioned 75 times in the Koran.
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If you don't toot your own horn, someone else will use it as a spittoon.
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Everyday do something in relation to everything that's important to you.
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A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
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The greatest leaders mobilize others by coalescing people around a shared vision.
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If you want to know why your people are not performing well, step up to the mirror and take a peek.
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Purpose can never be about achievement it is much bigger.
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All leaders are permanent learners.
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What we give our attention to, grows.
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Successful organizations have one common central focus: Customers.
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Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.
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