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Customer service should not be a department, customer service is everyone's job.
Ken Blanchard
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Ken Blanchard
Age: 85
Born: 1939
Born: May 6
Author
Consultant
Entrepreneur
Motivational Speaker
Writer
Orange
New Jersey
Kenneth H. Blanchard
Kenneth Blanchard
Kenneth Hartley Blanchard
Customers
Service
Everyone
Jobs
Customer
Department
More quotes by Ken Blanchard
To ensure that your work is also a play, I recommend that you develop a personal mission statement. This will help you find what it is to enjoy so much that you lose track of time when you're doing it.
Ken Blanchard
Catch people in the act of doing something right.
Ken Blanchard
Present thinking people kill the future.
Ken Blanchard
Perpetual prosperity comes to those who help others.
Ken Blanchard
We are not just our behavior. We are the person managing our behavior.
Ken Blanchard
Everyday do something in relation to everything that's important to you.
Ken Blanchard
Asking for other's guidance helps you see what you may not be able to see. It's always important to check your ego and ask for help.
Ken Blanchard
A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
Ken Blanchard
If you don't toot your own horn, someone else will use it as a spittoon.
Ken Blanchard
I cannot say Who Art in Heaven-If all my interests and pursuits are in earthly things.
Ken Blanchard
Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
Ken Blanchard
In the past a leader was a boss. Today's leaders must be partners with their people... they no longer can lead solely based on positional power.
Ken Blanchard
Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
Ken Blanchard
People with humility don't think less of themselves, they just think of themselves less.
Ken Blanchard
Purpose has to do with one's calling - deciding what business you are in as a person.
Ken Blanchard
Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.
Ken Blanchard
How many of you would put in front of your house a sign that says gun-free zone?
Ken Blanchard
Before something can become a habit it must first be practiced as a discipline.
Ken Blanchard
Too many leaders act as if the sheep.. their people.. are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.
Ken Blanchard
Good thoughts not delivered mean squat.
Ken Blanchard
