If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.

Televisions and movies have made many Americans into habitual consumers of synthetic experience-audiovisual fantasies that simply pass the time.

We are going to need organizations that are culturally equipped to adapt. They must have internal processes that are creative, generative, and productive rather than controlled, confining, and normative. In short, we must UNSHACKLE THE HUMAN BRAIN and exploit its productive potential.

Old paradigms die hard, even if they don't work.

The Zen philosophy posits that 'human beings suffer' and 'the cause of suffering is desire.' The way to put an end to suffering is to stop wanting everything, all the time.

Start out with an ideal and end up with a deal.

Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.

You seldom improve quality by cutting costs, but you can often cut costs by improving quality.