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Quality planning consists of developing the products and processes required to meet customer's needs

Joseph M. Juran

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Joseph M. Juran
Age: 103 †
Born: 1904
Born: December 24
Died: 2008
Died: February 28
Businessperson
Consultant
Economist
Engineer
Statistician
Braila
Joseph Moses Juran
Joseph Juran
Needs
Consists
Planning
Developing
Customers
Products
Meet
Customer
Quality
Processes
Process
Required

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Without a standard there is no logical basis for making a decision or taking action.
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...every successful quality revolution has included the participation of upper management. We know of no exceptions.
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