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Never underestimate the magnitude of the power of the forces that reinforce the status quo.
John P. Kotter
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John P. Kotter
Age: 77
Born: 1947
Born: February 25
Economist
Educator
University Teacher
San Diego
California
John Paul Kotter
Reinforce
Magnitude
Underestimate
Status
Forces
Force
Power
Never
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A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent.
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A culture truly changes only when a new way of operating has been shown to succeed over some minimum period of time.
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Great leadership does not mean running away from reality. Sometimes the hard truths might just demoralize the company, but at other times sharing difficulties can inspire people to take action that will make the situation better.
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Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision.
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Without credible communication, and a lot of it, the hearts and minds of others are never captured.
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We are always creating new tools and techniques to help people, but the fundamental framework is remarkably resilient, which means it must have something to do with the nature of organizations or human nature.
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Leadership is about coping with change
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Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.
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We learn best - and change - from hearing stories that strike a chord within us.
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Tradition is a very powerful force.
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Overcoming complacency is crucial at the start of any change process, and it often requires a little bit of surprise, something that grabs attention at more than an intellectual level. You need to surprise people with something that disturbs their view that everything is perfect.
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Valued achievements connect to people at a deeper level—and a deeper level can change behavior that is generally very difficult to change.
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No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.
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In the final analysis, change sticks when it becomes the way we do things around here.
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Neurologists say that our brains are programmed much more for stories than for abstract ideas. Tales with a little drama are remembered far longer than any slide crammed with analytics.
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Leadership is different from management, but not for the reasons most people think.
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Never underestimate the power of a good story.
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If the culture you have is radically different from an 'experiment and take-risk' culture, then you have a big change you going to have to make - and no little gimmicks are going to do it for you.
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Motivation is not a thinking word it's a feeling word.
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