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Most US corporations today are over-managed and under-led. They need to develop their capacity to exercise leadership.
John P. Kotter
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John P. Kotter
Age: 77
Born: 1947
Born: February 25
Economist
Educator
University Teacher
San Diego
California
John Paul Kotter
Capacity
Exercise
Leadership
Today
Need
Needs
Managed
Corporations
Develop
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We are always creating new tools and techniques to help people, but the fundamental framework is remarkably resilient, which means it must have something to do with the nature of organizations or human nature.
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Anyone in a large organization who thinks major change is impossible should probably get out.
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Without credible communication, and a lot of it, the hearts and minds of others are never captured.
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Neurologists say that our brains are programmed much more for stories than for abstract ideas. Tales with a little drama are remembered far longer than any slide crammed with analytics.
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Valued achievements connect to people at a deeper level—and a deeper level can change behavior that is generally very difficult to change.
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Never underestimate the magnitude of the power of the forces that reinforce the status quo.
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Good communication does not mean that you have to speak in perfectly formed sentences and paragraphs. It isn't about slickness. Simple and clear go a long way.
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A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent.
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A culture truly changes only when a new way of operating has been shown to succeed over some minimum period of time.
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Managers are trained to make incremental, programmatic improvements. They aren't trained to lead large-scale change.
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One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.
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People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.
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Complacency is almost always the product of success or perceived success
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In an ever changing world, you never learn it all, even if you keep growing into your 90s.
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Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision.
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