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Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision.
John P. Kotter
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John P. Kotter
Age: 77
Born: 1947
Born: February 25
Economist
Educator
University Teacher
San Diego
California
John Paul Kotter
Faith
Anxiety
Transfer
Sense
Anger
Transfers
Shows
Communication
Credible
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Accepts
Needs
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Vision
Guts
Evokes
People
Show
Data
Anxieties
More quotes by John P. Kotter
We are always creating new tools and techniques to help people, but the fundamental framework is remarkably resilient, which means it must have something to do with the nature of organizations or human nature.
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Leadership is different from management, but not for the reasons most people think.
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Overcoming complacency is crucial at the start of any change process, and it often requires a little bit of surprise, something that grabs attention at more than an intellectual level. You need to surprise people with something that disturbs their view that everything is perfect.
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In an ever changing world, you never learn it all, even if you keep growing into your 90s.
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A culture truly changes only when a new way of operating has been shown to succeed over some minimum period of time.
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Motivation is not a thinking word it's a feeling word.
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Leadership is about coping with change
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Leadership produces change. That is its primary function
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Leaders establish the vision for the future and set the strategy for getting there.
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Never underestimate the magnitude of the power of the forces that reinforce the status quo.
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The heart of change is in the emotions.
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A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent.
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Good communication does not mean that you have to speak in perfectly formed sentences and paragraphs. It isn't about slickness. Simple and clear go a long way.
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Neurologists say that our brains are programmed much more for stories than for abstract ideas. Tales with a little drama are remembered far longer than any slide crammed with analytics.
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We see, we feel, we change.
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Great leadership does not mean running away from reality. Sometimes the hard truths might just demoralize the company, but at other times sharing difficulties can inspire people to take action that will make the situation better.
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Managers are trained to make incremental, programmatic improvements. They aren't trained to lead large-scale change.
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Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.
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Most people don't lead their own lives - they accept their lives
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If the culture you have is radically different from an 'experiment and take-risk' culture, then you have a big change you going to have to make - and no little gimmicks are going to do it for you.
John P. Kotter
