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Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision.
John P. Kotter
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John P. Kotter
Age: 77
Born: 1947
Born: February 25
Economist
Educator
University Teacher
San Diego
California
John Paul Kotter
Data
Anxieties
People
Show
Anxiety
Transfer
Faith
Anger
Transfers
Sense
Communication
Credible
Shows
Level
Accepts
Need
Evoke
Needs
Accepting
Addresses
Something
Levels
Guts
Evokes
Good
Vision
More quotes by John P. Kotter
Great leadership does not mean running away from reality. Sometimes the hard truths might just demoralize the company, but at other times sharing difficulties can inspire people to take action that will make the situation better.
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Good communication does not mean that you have to speak in perfectly formed sentences and paragraphs. It isn't about slickness. Simple and clear go a long way.
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A culture truly changes only when a new way of operating has been shown to succeed over some minimum period of time.
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Most people don't lead their own lives - they accept their lives
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Overcoming complacency is crucial at the start of any change process, and it often requires a little bit of surprise, something that grabs attention at more than an intellectual level. You need to surprise people with something that disturbs their view that everything is perfect.
John P. Kotter
Most US corporations today are over-managed and under-led. They need to develop their capacity to exercise leadership.
John P. Kotter
Complacency is almost always the product of success or perceived success
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Without credible communication, and a lot of it, the hearts and minds of others are never captured.
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Leaders establish the vision for the future and set the strategy for getting there.
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In an ever changing world, you never learn it all, even if you keep growing into your 90s.
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One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.
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Leadership is different from management, but not for the reasons most people think.
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Managers are trained to make incremental, programmatic improvements. They aren't trained to lead large-scale change.
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No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.
John P. Kotter
Anyone in a large organization who thinks major change is impossible should probably get out.
John P. Kotter
We learn best - and change - from hearing stories that strike a chord within us.
John P. Kotter
We are always creating new tools and techniques to help people, but the fundamental framework is remarkably resilient, which means it must have something to do with the nature of organizations or human nature.
John P. Kotter
Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.
John P. Kotter
Leadership produces change. That is its primary function
John P. Kotter
A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent.
John P. Kotter
