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Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision.
John P. Kotter
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John P. Kotter
Age: 77
Born: 1947
Born: February 25
Economist
Educator
University Teacher
San Diego
California
John Paul Kotter
Good
Vision
Guts
Evokes
People
Show
Data
Anxieties
Faith
Anxiety
Transfer
Sense
Anger
Transfers
Shows
Communication
Credible
Need
Level
Accepts
Needs
Accepting
Evoke
Something
Levels
Addresses
More quotes by John P. Kotter
Neurologists say that our brains are programmed much more for stories than for abstract ideas. Tales with a little drama are remembered far longer than any slide crammed with analytics.
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Most US corporations today are over-managed and under-led. They need to develop their capacity to exercise leadership.
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Leadership is different from management, but not for the reasons most people think.
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If the culture you have is radically different from an 'experiment and take-risk' culture, then you have a big change you going to have to make - and no little gimmicks are going to do it for you.
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In an ever changing world, you never learn it all, even if you keep growing into your 90s.
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Never underestimate the power of a good story.
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Complacency is almost always the product of success or perceived success
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Leadership is about coping with change
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One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.
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Leadership produces change. That is its primary function
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We see, we feel, we change.
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The heart of change is in the emotions.
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Leaders establish the vision for the future and set the strategy for getting there.
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Anyone in a large organization who thinks major change is impossible should probably get out.
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A culture truly changes only when a new way of operating has been shown to succeed over some minimum period of time.
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Without credible communication, and a lot of it, the hearts and minds of others are never captured.
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Motivation is not a thinking word it's a feeling word.
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We learn best - and change - from hearing stories that strike a chord within us.
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Tradition is a very powerful force.
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Valued achievements connect to people at a deeper level—and a deeper level can change behavior that is generally very difficult to change.
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