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We are always creating new tools and techniques to help people, but the fundamental framework is remarkably resilient, which means it must have something to do with the nature of organizations or human nature.
John P. Kotter
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John P. Kotter
Age: 77
Born: 1947
Born: February 25
Economist
Educator
University Teacher
San Diego
California
John Paul Kotter
Nature
Fundamentals
Human
Technique
Humans
Tools
Remarkably
Must
Organization
Resilient
Mean
Creating
Techniques
Something
Help
Framework
Always
Means
Organizations
People
Helping
Fundamental
More quotes by John P. Kotter
We learn best - and change - from hearing stories that strike a chord within us.
John P. Kotter
Never underestimate the magnitude of the power of the forces that reinforce the status quo.
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Tradition is a very powerful force.
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One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.
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Overcoming complacency is crucial at the start of any change process, and it often requires a little bit of surprise, something that grabs attention at more than an intellectual level. You need to surprise people with something that disturbs their view that everything is perfect.
John P. Kotter
Managers are trained to make incremental, programmatic improvements. They aren't trained to lead large-scale change.
John P. Kotter
Neurologists say that our brains are programmed much more for stories than for abstract ideas. Tales with a little drama are remembered far longer than any slide crammed with analytics.
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We see, we feel, we change.
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No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.
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Anyone in a large organization who thinks major change is impossible should probably get out.
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If the culture you have is radically different from an 'experiment and take-risk' culture, then you have a big change you going to have to make - and no little gimmicks are going to do it for you.
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Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision.
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Without credible communication, and a lot of it, the hearts and minds of others are never captured.
John P. Kotter
The heart of change is in the emotions.
John P. Kotter
Leadership produces change. That is its primary function
John P. Kotter
People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.
John P. Kotter
Most US corporations today are over-managed and under-led. They need to develop their capacity to exercise leadership.
John P. Kotter
Complacency is almost always the product of success or perceived success
John P. Kotter
Never underestimate the power of a good story.
John P. Kotter
In the final analysis, change sticks when it becomes the way we do things around here.
John P. Kotter
