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Complacency is almost always the product of success or perceived success
John P. Kotter
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John P. Kotter
Age: 77
Born: 1947
Born: February 25
Economist
Educator
University Teacher
San Diego
California
John Paul Kotter
Perceived
Product
Products
Almost
Success
Always
Complacency
More quotes by John P. Kotter
Leadership is about coping with change
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Never underestimate the power of a good story.
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Leadership produces change. That is its primary function
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Anyone in a large organization who thinks major change is impossible should probably get out.
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Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision.
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In the final analysis, change sticks when it becomes the way we do things around here.
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Managers are trained to make incremental, programmatic improvements. They aren't trained to lead large-scale change.
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Great leadership does not mean running away from reality. Sometimes the hard truths might just demoralize the company, but at other times sharing difficulties can inspire people to take action that will make the situation better.
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Overcoming complacency is crucial at the start of any change process, and it often requires a little bit of surprise, something that grabs attention at more than an intellectual level. You need to surprise people with something that disturbs their view that everything is perfect.
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The heart of change is in the emotions.
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A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent.
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Valued achievements connect to people at a deeper level—and a deeper level can change behavior that is generally very difficult to change.
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No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.
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Never underestimate the magnitude of the power of the forces that reinforce the status quo.
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One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.
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Leaders establish the vision for the future and set the strategy for getting there.
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Most US corporations today are over-managed and under-led. They need to develop their capacity to exercise leadership.
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Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.
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We see, we feel, we change.
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Neurologists say that our brains are programmed much more for stories than for abstract ideas. Tales with a little drama are remembered far longer than any slide crammed with analytics.
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