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Complacency is almost always the product of success or perceived success
John P. Kotter
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John P. Kotter
Age: 77
Born: 1947
Born: February 25
Economist
Educator
University Teacher
San Diego
California
John Paul Kotter
Complacency
Perceived
Product
Products
Almost
Success
Always
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Valued achievements connect to people at a deeper level—and a deeper level can change behavior that is generally very difficult to change.
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Motivation is not a thinking word it's a feeling word.
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We see, we feel, we change.
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Leaders establish the vision for the future and set the strategy for getting there.
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Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.
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Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision.
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One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.
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In an ever changing world, you never learn it all, even if you keep growing into your 90s.
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Anyone in a large organization who thinks major change is impossible should probably get out.
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Never underestimate the power of a good story.
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We learn best - and change - from hearing stories that strike a chord within us.
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Leadership produces change. That is its primary function
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Overcoming complacency is crucial at the start of any change process, and it often requires a little bit of surprise, something that grabs attention at more than an intellectual level. You need to surprise people with something that disturbs their view that everything is perfect.
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