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People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.
John P. Kotter
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John P. Kotter
Age: 77
Born: 1947
Born: February 25
Economist
Educator
University Teacher
San Diego
California
John Paul Kotter
People
Analysis
Influence
Less
Given
Feelings
Truth
Shifts
Change
Influences
Thinking
Shown
More quotes by John P. Kotter
Complacency is almost always the product of success or perceived success
John P. Kotter
Never underestimate the power of a good story.
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Good communication does not mean that you have to speak in perfectly formed sentences and paragraphs. It isn't about slickness. Simple and clear go a long way.
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One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.
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Managers are trained to make incremental, programmatic improvements. They aren't trained to lead large-scale change.
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We see, we feel, we change.
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Valued achievements connect to people at a deeper level—and a deeper level can change behavior that is generally very difficult to change.
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Most people don't lead their own lives - they accept their lives
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Motivation is not a thinking word it's a feeling word.
John P. Kotter
The heart of change is in the emotions.
John P. Kotter
Without credible communication, and a lot of it, the hearts and minds of others are never captured.
John P. Kotter
Never underestimate the magnitude of the power of the forces that reinforce the status quo.
John P. Kotter
No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.
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We learn best - and change - from hearing stories that strike a chord within us.
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Leaders establish the vision for the future and set the strategy for getting there.
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Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.
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Tradition is a very powerful force.
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In the final analysis, change sticks when it becomes the way we do things around here.
John P. Kotter
We are always creating new tools and techniques to help people, but the fundamental framework is remarkably resilient, which means it must have something to do with the nature of organizations or human nature.
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Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision.
John P. Kotter