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No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.
John P. Kotter
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John P. Kotter
Age: 77
Born: 1947
Born: February 25
Economist
Educator
University Teacher
San Diego
California
John Paul Kotter
Today
Customers
Innovation
Issue
Service
Bigger
Customer
Question
Efficiency
Issues
Versus
Vision
Combination
More quotes by John P. Kotter
People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.
John P. Kotter
A culture truly changes only when a new way of operating has been shown to succeed over some minimum period of time.
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Leadership produces change. That is its primary function
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We see, we feel, we change.
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Never underestimate the power of a good story.
John P. Kotter
A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent.
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Great leadership does not mean running away from reality. Sometimes the hard truths might just demoralize the company, but at other times sharing difficulties can inspire people to take action that will make the situation better.
John P. Kotter
Most people don't lead their own lives - they accept their lives
John P. Kotter
In the final analysis, change sticks when it becomes the way we do things around here.
John P. Kotter
We are always creating new tools and techniques to help people, but the fundamental framework is remarkably resilient, which means it must have something to do with the nature of organizations or human nature.
John P. Kotter
Overcoming complacency is crucial at the start of any change process, and it often requires a little bit of surprise, something that grabs attention at more than an intellectual level. You need to surprise people with something that disturbs their view that everything is perfect.
John P. Kotter
Leadership is about coping with change
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Complacency is almost always the product of success or perceived success
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Motivation is not a thinking word it's a feeling word.
John P. Kotter
We learn best - and change - from hearing stories that strike a chord within us.
John P. Kotter
Anyone in a large organization who thinks major change is impossible should probably get out.
John P. Kotter
Neurologists say that our brains are programmed much more for stories than for abstract ideas. Tales with a little drama are remembered far longer than any slide crammed with analytics.
John P. Kotter
The heart of change is in the emotions.
John P. Kotter
Leaders establish the vision for the future and set the strategy for getting there.
John P. Kotter
Managers are trained to make incremental, programmatic improvements. They aren't trained to lead large-scale change.
John P. Kotter
