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No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.
John P. Kotter
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John P. Kotter
Age: 77
Born: 1947
Born: February 25
Economist
Educator
University Teacher
San Diego
California
John Paul Kotter
Innovation
Issue
Service
Bigger
Customer
Question
Efficiency
Issues
Versus
Vision
Combination
Today
Customers
More quotes by John P. Kotter
If the culture you have is radically different from an 'experiment and take-risk' culture, then you have a big change you going to have to make - and no little gimmicks are going to do it for you.
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Good communication does not mean that you have to speak in perfectly formed sentences and paragraphs. It isn't about slickness. Simple and clear go a long way.
John P. Kotter
Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.
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Valued achievements connect to people at a deeper level—and a deeper level can change behavior that is generally very difficult to change.
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Most people don't lead their own lives - they accept their lives
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In an ever changing world, you never learn it all, even if you keep growing into your 90s.
John P. Kotter
We are always creating new tools and techniques to help people, but the fundamental framework is remarkably resilient, which means it must have something to do with the nature of organizations or human nature.
John P. Kotter
People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.
John P. Kotter
Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision.
John P. Kotter
Leadership is about coping with change
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A culture truly changes only when a new way of operating has been shown to succeed over some minimum period of time.
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Anyone in a large organization who thinks major change is impossible should probably get out.
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We learn best - and change - from hearing stories that strike a chord within us.
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Motivation is not a thinking word it's a feeling word.
John P. Kotter
Complacency is almost always the product of success or perceived success
John P. Kotter
Leaders establish the vision for the future and set the strategy for getting there.
John P. Kotter
Tradition is a very powerful force.
John P. Kotter
Without credible communication, and a lot of it, the hearts and minds of others are never captured.
John P. Kotter
Never underestimate the magnitude of the power of the forces that reinforce the status quo.
John P. Kotter
The heart of change is in the emotions.
John P. Kotter