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No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.
John P. Kotter
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John P. Kotter
Age: 77
Born: 1947
Born: February 25
Economist
Educator
University Teacher
San Diego
California
John Paul Kotter
Issue
Service
Bigger
Customer
Question
Efficiency
Issues
Versus
Vision
Combination
Today
Customers
Innovation
More quotes by John P. Kotter
Great leadership does not mean running away from reality. Sometimes the hard truths might just demoralize the company, but at other times sharing difficulties can inspire people to take action that will make the situation better.
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Neurologists say that our brains are programmed much more for stories than for abstract ideas. Tales with a little drama are remembered far longer than any slide crammed with analytics.
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Leadership is different from management, but not for the reasons most people think.
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Overcoming complacency is crucial at the start of any change process, and it often requires a little bit of surprise, something that grabs attention at more than an intellectual level. You need to surprise people with something that disturbs their view that everything is perfect.
John P. Kotter
If the culture you have is radically different from an 'experiment and take-risk' culture, then you have a big change you going to have to make - and no little gimmicks are going to do it for you.
John P. Kotter
One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.
John P. Kotter
In the final analysis, change sticks when it becomes the way we do things around here.
John P. Kotter
Leaders establish the vision for the future and set the strategy for getting there.
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Most US corporations today are over-managed and under-led. They need to develop their capacity to exercise leadership.
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A culture truly changes only when a new way of operating has been shown to succeed over some minimum period of time.
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Tradition is a very powerful force.
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Without credible communication, and a lot of it, the hearts and minds of others are never captured.
John P. Kotter
Good communication does not mean that you have to speak in perfectly formed sentences and paragraphs. It isn't about slickness. Simple and clear go a long way.
John P. Kotter
The heart of change is in the emotions.
John P. Kotter
Anyone in a large organization who thinks major change is impossible should probably get out.
John P. Kotter
Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision.
John P. Kotter
Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.
John P. Kotter
Leadership is about coping with change
John P. Kotter
In an ever changing world, you never learn it all, even if you keep growing into your 90s.
John P. Kotter
Most people don't lead their own lives - they accept their lives
John P. Kotter
