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Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.
John P. Kotter
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John P. Kotter
Age: 77
Born: 1947
Born: February 25
Economist
Educator
University Teacher
San Diego
California
John Paul Kotter
Common
Effective
Understand
Leaders
Helping
Accept
Others
Leadership
Change
Accepting
Desired
Leader
Outcome
Vision
Outcomes
Help
Necessity
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People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.
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Never underestimate the power of a good story.
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Most people don't lead their own lives - they accept their lives
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Leadership is different from management, but not for the reasons most people think.
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One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.
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In the final analysis, change sticks when it becomes the way we do things around here.
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Good communication does not mean that you have to speak in perfectly formed sentences and paragraphs. It isn't about slickness. Simple and clear go a long way.
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The heart of change is in the emotions.
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Complacency is almost always the product of success or perceived success
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Neurologists say that our brains are programmed much more for stories than for abstract ideas. Tales with a little drama are remembered far longer than any slide crammed with analytics.
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Without credible communication, and a lot of it, the hearts and minds of others are never captured.
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Anyone in a large organization who thinks major change is impossible should probably get out.
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No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.
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Tradition is a very powerful force.
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Leaders establish the vision for the future and set the strategy for getting there.
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Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision.
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Valued achievements connect to people at a deeper level—and a deeper level can change behavior that is generally very difficult to change.
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Never underestimate the magnitude of the power of the forces that reinforce the status quo.
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We learn best - and change - from hearing stories that strike a chord within us.
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We are always creating new tools and techniques to help people, but the fundamental framework is remarkably resilient, which means it must have something to do with the nature of organizations or human nature.
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