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Without credible communication, and a lot of it, the hearts and minds of others are never captured.
John P. Kotter
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John P. Kotter
Age: 77
Born: 1947
Born: February 25
Economist
Educator
University Teacher
San Diego
California
John Paul Kotter
Heart
Credible
Mind
Captured
Never
Hearts
Communication
Minds
Listening
Others
Without
More quotes by John P. Kotter
Leadership produces change. That is its primary function
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A culture truly changes only when a new way of operating has been shown to succeed over some minimum period of time.
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Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.
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Managers are trained to make incremental, programmatic improvements. They aren't trained to lead large-scale change.
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If the culture you have is radically different from an 'experiment and take-risk' culture, then you have a big change you going to have to make - and no little gimmicks are going to do it for you.
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People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.
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One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.
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In an ever changing world, you never learn it all, even if you keep growing into your 90s.
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Great leadership does not mean running away from reality. Sometimes the hard truths might just demoralize the company, but at other times sharing difficulties can inspire people to take action that will make the situation better.
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Leadership is different from management, but not for the reasons most people think.
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Anyone in a large organization who thinks major change is impossible should probably get out.
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No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.
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Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision.
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Leaders establish the vision for the future and set the strategy for getting there.
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Motivation is not a thinking word it's a feeling word.
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Most people don't lead their own lives - they accept their lives
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We see, we feel, we change.
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Never underestimate the power of a good story.
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We learn best - and change - from hearing stories that strike a chord within us.
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Valued achievements connect to people at a deeper level—and a deeper level can change behavior that is generally very difficult to change.
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