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Without credible communication, and a lot of it, the hearts and minds of others are never captured.

John P. Kotter

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John P. Kotter
Age: 77
Born: 1947
Born: February 25
Economist
Educator
University Teacher
San Diego
California
John Paul Kotter
Communication
Minds
Listening
Others
Without
Heart
Credible
Mind
Captured
Never
Hearts

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Leaders establish the vision for the future and set the strategy for getting there.
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Leadership is different from management, but not for the reasons most people think.
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Neurologists say that our brains are programmed much more for stories than for abstract ideas. Tales with a little drama are remembered far longer than any slide crammed with analytics.
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Leadership is about coping with change
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Good communication does not mean that you have to speak in perfectly formed sentences and paragraphs. It isn't about slickness. Simple and clear go a long way.
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Valued achievements connect to people at a deeper level—and a deeper level can change behavior that is generally very difficult to change.
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In the final analysis, change sticks when it becomes the way we do things around here.
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Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision.
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Never underestimate the magnitude of the power of the forces that reinforce the status quo.
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If the culture you have is radically different from an 'experiment and take-risk' culture, then you have a big change you going to have to make - and no little gimmicks are going to do it for you.
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Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.
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One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.
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Complacency is almost always the product of success or perceived success
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A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent.
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We learn best - and change - from hearing stories that strike a chord within us.
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Most people don't lead their own lives - they accept their lives
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Great leadership does not mean running away from reality. Sometimes the hard truths might just demoralize the company, but at other times sharing difficulties can inspire people to take action that will make the situation better.
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Managers are trained to make incremental, programmatic improvements. They aren't trained to lead large-scale change.
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No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.
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A culture truly changes only when a new way of operating has been shown to succeed over some minimum period of time.
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