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Without credible communication, and a lot of it, the hearts and minds of others are never captured.

John P. Kotter

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John P. Kotter
Age: 77
Born: 1947
Born: February 25
Economist
Educator
University Teacher
San Diego
California
John Paul Kotter
Heart
Credible
Mind
Captured
Never
Hearts
Communication
Minds
Listening
Others
Without

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Great leadership does not mean running away from reality. Sometimes the hard truths might just demoralize the company, but at other times sharing difficulties can inspire people to take action that will make the situation better.
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Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.
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A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent.
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We are always creating new tools and techniques to help people, but the fundamental framework is remarkably resilient, which means it must have something to do with the nature of organizations or human nature.
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No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.
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Tradition is a very powerful force.
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Never underestimate the magnitude of the power of the forces that reinforce the status quo.
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If the culture you have is radically different from an 'experiment and take-risk' culture, then you have a big change you going to have to make - and no little gimmicks are going to do it for you.
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Most US corporations today are over-managed and under-led. They need to develop their capacity to exercise leadership.
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Neurologists say that our brains are programmed much more for stories than for abstract ideas. Tales with a little drama are remembered far longer than any slide crammed with analytics.
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One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.
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In an ever changing world, you never learn it all, even if you keep growing into your 90s.
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We see, we feel, we change.
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People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.
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Overcoming complacency is crucial at the start of any change process, and it often requires a little bit of surprise, something that grabs attention at more than an intellectual level. You need to surprise people with something that disturbs their view that everything is perfect.
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Managers are trained to make incremental, programmatic improvements. They aren't trained to lead large-scale change.
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Leadership is about coping with change
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Good communication does not mean that you have to speak in perfectly formed sentences and paragraphs. It isn't about slickness. Simple and clear go a long way.
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Most people don't lead their own lives - they accept their lives
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The heart of change is in the emotions.
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