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Without credible communication, and a lot of it, the hearts and minds of others are never captured.
John P. Kotter
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John P. Kotter
Age: 77
Born: 1947
Born: February 25
Economist
Educator
University Teacher
San Diego
California
John Paul Kotter
Others
Without
Heart
Credible
Mind
Captured
Never
Hearts
Communication
Minds
Listening
More quotes by John P. Kotter
No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.
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The heart of change is in the emotions.
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Good communication does not mean that you have to speak in perfectly formed sentences and paragraphs. It isn't about slickness. Simple and clear go a long way.
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One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.
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Great leadership does not mean running away from reality. Sometimes the hard truths might just demoralize the company, but at other times sharing difficulties can inspire people to take action that will make the situation better.
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Complacency is almost always the product of success or perceived success
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We see, we feel, we change.
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Leadership is different from management, but not for the reasons most people think.
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Most people don't lead their own lives - they accept their lives
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Leadership is about coping with change
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Anyone in a large organization who thinks major change is impossible should probably get out.
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Leadership produces change. That is its primary function
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Tradition is a very powerful force.
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Leaders establish the vision for the future and set the strategy for getting there.
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Neurologists say that our brains are programmed much more for stories than for abstract ideas. Tales with a little drama are remembered far longer than any slide crammed with analytics.
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Motivation is not a thinking word it's a feeling word.
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People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.
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Overcoming complacency is crucial at the start of any change process, and it often requires a little bit of surprise, something that grabs attention at more than an intellectual level. You need to surprise people with something that disturbs their view that everything is perfect.
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In the final analysis, change sticks when it becomes the way we do things around here.
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In an ever changing world, you never learn it all, even if you keep growing into your 90s.
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