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Without credible communication, and a lot of it, the hearts and minds of others are never captured.
John P. Kotter
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John P. Kotter
Age: 77
Born: 1947
Born: February 25
Economist
Educator
University Teacher
San Diego
California
John Paul Kotter
Listening
Others
Without
Heart
Credible
Mind
Captured
Never
Hearts
Communication
Minds
More quotes by John P. Kotter
Complacency is almost always the product of success or perceived success
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People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.
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Leadership produces change. That is its primary function
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If the culture you have is radically different from an 'experiment and take-risk' culture, then you have a big change you going to have to make - and no little gimmicks are going to do it for you.
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Never underestimate the magnitude of the power of the forces that reinforce the status quo.
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Never underestimate the power of a good story.
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One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.
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Most people don't lead their own lives - they accept their lives
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We see, we feel, we change.
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Valued achievements connect to people at a deeper level—and a deeper level can change behavior that is generally very difficult to change.
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The heart of change is in the emotions.
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Anyone in a large organization who thinks major change is impossible should probably get out.
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Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.
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Good communication does not mean that you have to speak in perfectly formed sentences and paragraphs. It isn't about slickness. Simple and clear go a long way.
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Motivation is not a thinking word it's a feeling word.
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In an ever changing world, you never learn it all, even if you keep growing into your 90s.
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Leadership is different from management, but not for the reasons most people think.
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Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision.
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Most US corporations today are over-managed and under-led. They need to develop their capacity to exercise leadership.
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Tradition is a very powerful force.
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