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Great leadership does not mean running away from reality. Sometimes the hard truths might just demoralize the company, but at other times sharing difficulties can inspire people to take action that will make the situation better.
John P. Kotter
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John P. Kotter
Age: 77
Born: 1947
Born: February 25
Economist
Educator
University Teacher
San Diego
California
John Paul Kotter
Sometimes
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Difficulty
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Away
Inspire
Great
Reality
Leadership
Make
Doe
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Times
Sharing
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Truths
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Overcoming complacency is crucial at the start of any change process, and it often requires a little bit of surprise, something that grabs attention at more than an intellectual level. You need to surprise people with something that disturbs their view that everything is perfect.
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In an ever changing world, you never learn it all, even if you keep growing into your 90s.
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Most US corporations today are over-managed and under-led. They need to develop their capacity to exercise leadership.
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Leadership produces change. That is its primary function
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Managers are trained to make incremental, programmatic improvements. They aren't trained to lead large-scale change.
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Anyone in a large organization who thinks major change is impossible should probably get out.
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Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.
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Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision.
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Tradition is a very powerful force.
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A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent.
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Good communication does not mean that you have to speak in perfectly formed sentences and paragraphs. It isn't about slickness. Simple and clear go a long way.
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The heart of change is in the emotions.
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If the culture you have is radically different from an 'experiment and take-risk' culture, then you have a big change you going to have to make - and no little gimmicks are going to do it for you.
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No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.
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Never underestimate the power of a good story.
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Never underestimate the magnitude of the power of the forces that reinforce the status quo.
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We see, we feel, we change.
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People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.
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