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Anyone in a large organization who thinks major change is impossible should probably get out.
John P. Kotter
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John P. Kotter
Age: 77
Born: 1947
Born: February 25
Economist
Educator
University Teacher
San Diego
California
John Paul Kotter
Thinking
Major
Thinks
Organization
Large
Probably
Impossible
Anyone
Change
Majors
More quotes by John P. Kotter
Without credible communication, and a lot of it, the hearts and minds of others are never captured.
John P. Kotter
Complacency is almost always the product of success or perceived success
John P. Kotter
Neurologists say that our brains are programmed much more for stories than for abstract ideas. Tales with a little drama are remembered far longer than any slide crammed with analytics.
John P. Kotter
One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.
John P. Kotter
We see, we feel, we change.
John P. Kotter
Overcoming complacency is crucial at the start of any change process, and it often requires a little bit of surprise, something that grabs attention at more than an intellectual level. You need to surprise people with something that disturbs their view that everything is perfect.
John P. Kotter
Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision.
John P. Kotter
We are always creating new tools and techniques to help people, but the fundamental framework is remarkably resilient, which means it must have something to do with the nature of organizations or human nature.
John P. Kotter
In the final analysis, change sticks when it becomes the way we do things around here.
John P. Kotter
Most US corporations today are over-managed and under-led. They need to develop their capacity to exercise leadership.
John P. Kotter
Great leadership does not mean running away from reality. Sometimes the hard truths might just demoralize the company, but at other times sharing difficulties can inspire people to take action that will make the situation better.
John P. Kotter
Leadership produces change. That is its primary function
John P. Kotter
We learn best - and change - from hearing stories that strike a chord within us.
John P. Kotter
A culture truly changes only when a new way of operating has been shown to succeed over some minimum period of time.
John P. Kotter
Managers are trained to make incremental, programmatic improvements. They aren't trained to lead large-scale change.
John P. Kotter
Most people don't lead their own lives - they accept their lives
John P. Kotter
Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.
John P. Kotter
No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.
John P. Kotter
A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent.
John P. Kotter
People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.
John P. Kotter
