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Anyone in a large organization who thinks major change is impossible should probably get out.
John P. Kotter
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John P. Kotter
Age: 77
Born: 1947
Born: February 25
Economist
Educator
University Teacher
San Diego
California
John Paul Kotter
Organization
Large
Probably
Impossible
Anyone
Change
Majors
Thinking
Major
Thinks
More quotes by John P. Kotter
Leadership produces change. That is its primary function
John P. Kotter
We are always creating new tools and techniques to help people, but the fundamental framework is remarkably resilient, which means it must have something to do with the nature of organizations or human nature.
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No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.
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Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.
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Leaders establish the vision for the future and set the strategy for getting there.
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Motivation is not a thinking word it's a feeling word.
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Neurologists say that our brains are programmed much more for stories than for abstract ideas. Tales with a little drama are remembered far longer than any slide crammed with analytics.
John P. Kotter
The heart of change is in the emotions.
John P. Kotter
Complacency is almost always the product of success or perceived success
John P. Kotter
Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision.
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If the culture you have is radically different from an 'experiment and take-risk' culture, then you have a big change you going to have to make - and no little gimmicks are going to do it for you.
John P. Kotter
Tradition is a very powerful force.
John P. Kotter
Without credible communication, and a lot of it, the hearts and minds of others are never captured.
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One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.
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People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.
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A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent.
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In the final analysis, change sticks when it becomes the way we do things around here.
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We see, we feel, we change.
John P. Kotter
Managers are trained to make incremental, programmatic improvements. They aren't trained to lead large-scale change.
John P. Kotter
Great leadership does not mean running away from reality. Sometimes the hard truths might just demoralize the company, but at other times sharing difficulties can inspire people to take action that will make the situation better.
John P. Kotter
