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Anyone in a large organization who thinks major change is impossible should probably get out.
John P. Kotter
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John P. Kotter
Age: 77
Born: 1947
Born: February 25
Economist
Educator
University Teacher
San Diego
California
John Paul Kotter
Thinking
Major
Thinks
Organization
Large
Probably
Impossible
Anyone
Change
Majors
More quotes by John P. Kotter
Most US corporations today are over-managed and under-led. They need to develop their capacity to exercise leadership.
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No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.
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Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision.
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Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.
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Valued achievements connect to people at a deeper level—and a deeper level can change behavior that is generally very difficult to change.
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Leadership produces change. That is its primary function
John P. Kotter
One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.
John P. Kotter
Without credible communication, and a lot of it, the hearts and minds of others are never captured.
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Overcoming complacency is crucial at the start of any change process, and it often requires a little bit of surprise, something that grabs attention at more than an intellectual level. You need to surprise people with something that disturbs their view that everything is perfect.
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If the culture you have is radically different from an 'experiment and take-risk' culture, then you have a big change you going to have to make - and no little gimmicks are going to do it for you.
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Leadership is about coping with change
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People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.
John P. Kotter
Tradition is a very powerful force.
John P. Kotter
Never underestimate the power of a good story.
John P. Kotter
Great leadership does not mean running away from reality. Sometimes the hard truths might just demoralize the company, but at other times sharing difficulties can inspire people to take action that will make the situation better.
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Complacency is almost always the product of success or perceived success
John P. Kotter
A culture truly changes only when a new way of operating has been shown to succeed over some minimum period of time.
John P. Kotter
In the final analysis, change sticks when it becomes the way we do things around here.
John P. Kotter
We see, we feel, we change.
John P. Kotter
We are always creating new tools and techniques to help people, but the fundamental framework is remarkably resilient, which means it must have something to do with the nature of organizations or human nature.
John P. Kotter
