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A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent.
John P. Kotter
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John P. Kotter
Age: 77
Born: 1947
Born: February 25
Economist
Educator
University Teacher
San Diego
California
John Paul Kotter
Present
Complacency
State
Urgency
Fear
Virtually
Means
Absent
Doe
Panic
States
Anxiety
Ever
Rate
Mean
Higher
Imply
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Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.
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Anyone in a large organization who thinks major change is impossible should probably get out.
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We are always creating new tools and techniques to help people, but the fundamental framework is remarkably resilient, which means it must have something to do with the nature of organizations or human nature.
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Complacency is almost always the product of success or perceived success
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In the final analysis, change sticks when it becomes the way we do things around here.
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Without credible communication, and a lot of it, the hearts and minds of others are never captured.
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If the culture you have is radically different from an 'experiment and take-risk' culture, then you have a big change you going to have to make - and no little gimmicks are going to do it for you.
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Good communication does not mean that you have to speak in perfectly formed sentences and paragraphs. It isn't about slickness. Simple and clear go a long way.
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Managers are trained to make incremental, programmatic improvements. They aren't trained to lead large-scale change.
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Overcoming complacency is crucial at the start of any change process, and it often requires a little bit of surprise, something that grabs attention at more than an intellectual level. You need to surprise people with something that disturbs their view that everything is perfect.
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The heart of change is in the emotions.
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Neurologists say that our brains are programmed much more for stories than for abstract ideas. Tales with a little drama are remembered far longer than any slide crammed with analytics.
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We see, we feel, we change.
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A culture truly changes only when a new way of operating has been shown to succeed over some minimum period of time.
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One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.
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