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A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent.
John P. Kotter
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John P. Kotter
Age: 77
Born: 1947
Born: February 25
Economist
Educator
University Teacher
San Diego
California
John Paul Kotter
Mean
Higher
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Present
Complacency
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Urgency
Fear
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More quotes by John P. Kotter
One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.
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We learn best - and change - from hearing stories that strike a chord within us.
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Tradition is a very powerful force.
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Leadership is about coping with change
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Most people don't lead their own lives - they accept their lives
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Leadership produces change. That is its primary function
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Most US corporations today are over-managed and under-led. They need to develop their capacity to exercise leadership.
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In an ever changing world, you never learn it all, even if you keep growing into your 90s.
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Complacency is almost always the product of success or perceived success
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Neurologists say that our brains are programmed much more for stories than for abstract ideas. Tales with a little drama are remembered far longer than any slide crammed with analytics.
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Motivation is not a thinking word it's a feeling word.
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Great leadership does not mean running away from reality. Sometimes the hard truths might just demoralize the company, but at other times sharing difficulties can inspire people to take action that will make the situation better.
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The heart of change is in the emotions.
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Never underestimate the magnitude of the power of the forces that reinforce the status quo.
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Overcoming complacency is crucial at the start of any change process, and it often requires a little bit of surprise, something that grabs attention at more than an intellectual level. You need to surprise people with something that disturbs their view that everything is perfect.
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Valued achievements connect to people at a deeper level—and a deeper level can change behavior that is generally very difficult to change.
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People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.
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Leadership is different from management, but not for the reasons most people think.
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No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.
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Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.
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