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Take care of your customers, and you will have a successful business. Don't, and you won't. The airlines need to figure this out - soon.

Jeffrey Pfeffer

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Jeffrey Pfeffer
Age: 78
Born: 1946
Born: July 23
Academic
Business Administration Scholar
Economist
Professor
University Teacher
St. Louis
Missouri
Take
Airline
Customers
Figure
Soon
Successful
Business
Care
Need
Airlines

More quotes by Jeffrey Pfeffer

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The single most significant change has been the globalization of labor markets. Product markets - trade in goods - have been globalizing for years. But now, with the reduction in communication expenses and the building of all sorts of IT infrastructure, essentially any job can be done almost anywhere.
Jeffrey Pfeffer
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Part of strategy is figuring out what you're good at, figuring out what you're not good at, and then getting yourself in position to succeed by doing mostly what you have a competitive advantage doing.
Jeffrey Pfeffer
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Your most important task as a leader is to teach people how to think and ask the right questions so that the world doesn't go to hell if you take a day off.
Jeffrey Pfeffer
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Great strategy, not executed, can't possibly have any effect on performance because it doesn't actually affect anything. It's like planning for a successful surgery to remove a tumor. If no one picks up the knife and actually operates effectively, the diseases will persist.
Jeffrey Pfeffer
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Personal growth and professional development require mostly being treated like an adult, which is pretty much the opposite of what happens in most workplaces. People need to be able to make decisions. To do that effectively, they need information and training in how to use it.
Jeffrey Pfeffer
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I do not think anyone who ever saw Lyndon Johnson give a speech would call him charismatic, even though he was one of the most effective presidents in U.S. history. Same with Lincoln. Charisma is only one source of power, and probably not a very important one, at that.
Jeffrey Pfeffer
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People need to be ready to have truly global careers. Just as companies now face world-wide competition, so, too, do people. Therefore, individuals need to get out in the world more - some large percentage of Americans don't even have a passport - and work in different countries.
Jeffrey Pfeffer
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Volumes in the series on Lyndon Johnson, including Master of the Senate and The Path Power, describe how Johnson created resources out of nothing and built a substantial power base.
Jeffrey Pfeffer
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We give up and don't try. We don't take sufficient chances or risks. We aren't resilient in the face of failure. We follow the rules too much and don't push the envelope.
Jeffrey Pfeffer
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Being memorable equals getting picked.
Jeffrey Pfeffer
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Advocates of knowledge management as the next big thing have advanced the proposition that what companies need is more intellectual capital. While that is undeniably true, its only partly true. What those advocates are forgetting is that knowledge is only useful if you do something with it.
Jeffrey Pfeffer
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The individual attributes of warmth and competence are often perceived to be negatively correlated. That doesn't mean they actually are, but that's how people perceive the world. So, cruel people, those who gave negative book reviews, for instance, were seen as less likeable but as more intelligent.
Jeffrey Pfeffer
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To become memorable do things that are somewhat unexpected. Dress, or talk, in ways that draw attention. And mostly, don't follow all the rule for behavior so closely.
Jeffrey Pfeffer
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Leaders are not modest, and more importantly, the extensive social science research on narcissism, self-promotion, and similar constructs shows that these qualities and behaviors are useful for getting hired, achieving promotions, keeping one's job, and obtaining a higher salary.
Jeffrey Pfeffer
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Knowledge is only useful if you do something with it.
Jeffrey Pfeffer
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I am increasingly convinced that people who have power are not necessarily smarter than others. Beyond a certain level of intelligence and level in the hierarchy, everyone is smart. What differentiates people is their political skill and savvy.
Jeffrey Pfeffer
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Almost no one as I think most leadership books are a joke. They are, as I note in Leadership BS, frequently based on wishes and hopes rather than reality, on inspiring stories rather than systematic social science, and on oughts rather than is.
Jeffrey Pfeffer
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You are more likely to acquire power by narrowing your focus and applying your energies, like the sun's rays, to a limited range of activities in a small number of domains.
Jeffrey Pfeffer
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Lying is common in social life, often done for benign purposes, seldom draws severe sanctions, and many of the most notable leaders, including the late Steve Jobs, were consummate prevaricators. Told with enough persistence and conviction, what was once untrue can become true, in a self-fulfilling prophecy sort of way.
Jeffrey Pfeffer
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My overall recommendation: for decades corporate policy manuals and HR departments have told people they are responsible for their own careers. It's about time people really heeded those warnings.
Jeffrey Pfeffer