Quote

Next time someone tells you 'never,' remember that means 'not for at least one hour.'

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Never
Hour
Time
Least
Hours
Means
Next
Someone
Remember
Mean
Tells

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Trust is even more important than love.
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Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end.
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Memorable customer service can only take place in a human-to-human situation.
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I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.
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Positive mental attitude is determined by you. Not others.
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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
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Trust is not a request, Trust is earned.
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Create a story of WOW that will be retold.
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If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
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Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
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Master the web and you will master your universe - and your (on-line) bank account.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
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My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.
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Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.
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Trust is not spoken, Trust is a feeling.
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Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?
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It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.
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You don't earn loyalty in a day. You earn loyalty day-by-day.
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Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
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