Quote

Next time someone tells you 'never,' remember that means 'not for at least one hour.'

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Means
Next
Someone
Remember
Mean
Tells
Never
Hour
Time
Least
Hours

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Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.
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Asking, How much is it? is THE BIGGEST buying signal. Telling me, Your price is too high. is THE SECOND BIGGEST buying signal
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Create a story of WOW that will be retold.
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When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.
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Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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If you believe in your company. If you believe in your product. If you believe in yourself. Then you can march to success.
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Go to humorous events at comedy clubs and watch laughable movies.
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The biggest mistake businesses make is advertising before they have become well known.
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Value the relationship more than making your quota.
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Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
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The key is not to call the decision maker. The key is to have the decision maker call you.
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In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
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Your character holds the key to your trustworthiness.
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Failure is not about insecurity. It's about lack of execution.
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Memorable customer service can only take place in a human-to-human situation.
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Trust is not an important element it is THE important element in any LONG TERM success with anyone or any company.
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The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.
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If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
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