Quote

I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.

Jeffrey Gitomer

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TAGS & TOPICS

Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Attitude
Others
Believe
Attribute
Attributes
Perception
Smile
Positive

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Use your CRM to retain customers.
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If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it.
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The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.
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Memorable customer service can only take place in a human-to-human situation.
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If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
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If you don't think you can do it, who will? You control the most important tool in success, your mind.
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Differentiate with value or die with price.
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Great people have great values and great ethics.
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Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.
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Asking, How much is it? is THE BIGGEST buying signal. Telling me, Your price is too high. is THE SECOND BIGGEST buying signal
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You can't be a winner if you're a whiner...wiener.
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Next time someone tells you 'never,' remember that means 'not for at least one hour.'
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In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
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If you want to be the best salesperson, first you must be the best person.
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Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.
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Before you can get what you want, you have to know what you want,and make a game plan to get it
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You don't earn loyalty in a day. You earn loyalty day-by-day.
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My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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Quality performance starts with a positive attitude.
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