Quote

Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Minutes
Around
May
Occurrences
Persons
Hang
Person
Ten
Years
Argument
People
Worse
Negative

More quotes by Jeffrey Gitomer

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The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.
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Create a story of WOW that will be retold.
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Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
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Go to humorous events at comedy clubs and watch laughable movies.
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Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.
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Value the relationship more than making your quota.
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Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.
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The key is not to call the decision maker. The key is to have the decision maker call you.
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My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.
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Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
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I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.
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Failure is an event, not a person. Think of failure as 'it' and not 'me'.
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Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.
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Memorable customer service can only take place in a human-to-human situation.
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The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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Trust is not spoken, Trust is a feeling.
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
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In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
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It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.
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