Quote

Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
People
Worse
Negative
Minutes
Around
May
Occurrences
Persons
Hang
Person
Ten
Years
Argument

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I put myself in front of people who can say yes to me, and I deliver value first.
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People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve
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Take action every day - some small dose at a time.
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Satisfied customers are apathetic. Loyal customers will be your advocate.
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You can't be a winner if you're a whiner...wiener.
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Trust is even more important than love.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.
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Trust is not spoken, Trust is a feeling.
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If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
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The deeper your belief, the deeper your pockets.
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Failure is not about insecurity. It's about lack of execution.
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If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
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The key is not to call the decision maker. The key is to have the decision maker call you.
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Your character holds the key to your trustworthiness.
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