Quote

A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Character
Discipline
Persons
Pride
Person
Taking
Self
Personal
Mean
Bigs
Means
Action
Resolve
Part
Honesty

More quotes by Jeffrey Gitomer

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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
Jeffrey Gitomer
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The key is not to call the decision maker. The key is to have the decision maker call you.
Jeffrey Gitomer
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I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
Jeffrey Gitomer
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You don't earn loyalty in a day. You earn loyalty day-by-day.
Jeffrey Gitomer
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If you believe in your company. If you believe in your product. If you believe in yourself. Then you can march to success.
Jeffrey Gitomer
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If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
Jeffrey Gitomer
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
Jeffrey Gitomer
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Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.
Jeffrey Gitomer
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Quality performance starts with a positive attitude.
Jeffrey Gitomer
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The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment to move forward after you are certain you have removed all the risks, and all the barriers, from your prospect's buying process.
Jeffrey Gitomer
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People will try to rain on your parade because they have no parade of their own.
Jeffrey Gitomer
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It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.
Jeffrey Gitomer
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Satisfied customers are apathetic. Loyal customers will be your advocate.
Jeffrey Gitomer
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The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.
Jeffrey Gitomer
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Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
Jeffrey Gitomer
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I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.
Jeffrey Gitomer
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There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second
Jeffrey Gitomer
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Differentiate with value or die with price.
Jeffrey Gitomer
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Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
Jeffrey Gitomer
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Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.
Jeffrey Gitomer