Quote

A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Part
Honesty
Character
Discipline
Persons
Pride
Person
Taking
Self
Personal
Mean
Bigs
Means
Action
Resolve

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Your character holds the key to your trustworthiness.
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In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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Memorable customer service can only take place in a human-to-human situation.
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Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
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I put myself in front of people who can say yes to me, and I deliver value first.
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Before you can get what you want, you have to know what you want,and make a game plan to get it
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Take action every day - some small dose at a time.
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If you're not convinced, how can you convince others?
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Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.
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Use your CRM to retain customers.
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If you want to be the best salesperson, first you must be the best person.
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Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
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If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
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Trust is not an important element it is THE important element in any LONG TERM success with anyone or any company.
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My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.
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Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
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Value the relationship more than making your quota.
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The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
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