Quote

Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Honest
Dealing
Difficult
Table
Others
Tables
Honesty
Private
View
Easier
Views
Justify

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Memorable customer service can only take place in a human-to-human situation.
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
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Create a story of WOW that will be retold.
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Trust is not an important element it is THE important element in any LONG TERM success with anyone or any company.
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When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.
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Courage is a self-inflicted quality that gains momentum every time you try it.
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Master the web and you will master your universe - and your (on-line) bank account.
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Trust is not spoken, Trust is a feeling.
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Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.
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Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
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The deeper your belief, the deeper your pockets.
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Take more chances than you dare. You'll make more sales than you expect. That's the formula.
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Satisfied customers are apathetic. Loyal customers will be your advocate.
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Next time someone tells you 'never,' remember that means 'not for at least one hour.'
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There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second
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You don't earn loyalty in a day. You earn loyalty day-by-day.
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The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment to move forward after you are certain you have removed all the risks, and all the barriers, from your prospect's buying process.
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Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.
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Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
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