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Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
Jeffrey Gitomer
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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Easier
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Justify
Honest
Dealing
Difficult
Table
Others
Tables
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Private
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More quotes by Jeffrey Gitomer
Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
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Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?
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If you want to be the best salesperson, first you must be the best person.
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I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.
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Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
Jeffrey Gitomer
If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
Jeffrey Gitomer
People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve
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Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.
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The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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The biggest mistake businesses make is advertising before they have become well known.
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Go to humorous events at comedy clubs and watch laughable movies.
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Trust is not a request, Trust is earned.
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Don't dwell on the problem concentrate on the solution.
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If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
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If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it.
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If you don't think you can do it, who will? You control the most important tool in success, your mind.
Jeffrey Gitomer
Differentiate with value or die with price.
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The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment to move forward after you are certain you have removed all the risks, and all the barriers, from your prospect's buying process.
Jeffrey Gitomer
