Quote

Trust is not an important element it is THE important element in any LONG TERM success with anyone or any company.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Elements
Trust
Company
Term
Anyone
Success
Important
Long
Element

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Failure is not about insecurity. It's about lack of execution.
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If you want to be the best salesperson, first you must be the best person.
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If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
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Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
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Differentiate with value or die with price.
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If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
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You don't earn loyalty in a day. You earn loyalty day-by-day.
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Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?
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I put myself in front of people who can say yes to me, and I deliver value first.
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It seems to me that it's actually harder to invent excuses than it is to get a sale.
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Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
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Take action every day - some small dose at a time.
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Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end.
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Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
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There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second
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The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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Satisfied customers are apathetic. Loyal customers will be your advocate.
Jeffrey Gitomer
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My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.
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