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Trust is not a request, Trust is earned.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Request
Earned
Trust

More quotes by Jeffrey Gitomer

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It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.
Jeffrey Gitomer
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Trust is even more important than love.
Jeffrey Gitomer
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Differentiate with value or die with price.
Jeffrey Gitomer
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Courage is a self-inflicted quality that gains momentum every time you try it.
Jeffrey Gitomer
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Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
Jeffrey Gitomer
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Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
Jeffrey Gitomer
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If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
Jeffrey Gitomer
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
Jeffrey Gitomer
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The key is not to call the decision maker. The key is to have the decision maker call you.
Jeffrey Gitomer
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Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
Jeffrey Gitomer
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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
Jeffrey Gitomer
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Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
Jeffrey Gitomer
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You don't earn loyalty in a day. You earn loyalty day-by-day.
Jeffrey Gitomer
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Asking, How much is it? is THE BIGGEST buying signal. Telling me, Your price is too high. is THE SECOND BIGGEST buying signal
Jeffrey Gitomer
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Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
Jeffrey Gitomer
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Take more chances than you dare. You'll make more sales than you expect. That's the formula.
Jeffrey Gitomer
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Memorable customer service can only take place in a human-to-human situation.
Jeffrey Gitomer
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Quality performance starts with a positive attitude.
Jeffrey Gitomer
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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
Jeffrey Gitomer
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Take action every day - some small dose at a time.
Jeffrey Gitomer