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Don't dwell on the problem concentrate on the solution.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Dwell
Concentrate
Solution
Solutions
Problem

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People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve
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Memorable customer service can only take place in a human-to-human situation.
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Go to humorous events at comedy clubs and watch laughable movies.
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The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.
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Take action every day - some small dose at a time.
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You can't be a winner if you're a whiner...wiener.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
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If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
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Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.
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Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.
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Trust is even more important than love.
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The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment to move forward after you are certain you have removed all the risks, and all the barriers, from your prospect's buying process.
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A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.
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The key is not to call the decision maker. The key is to have the decision maker call you.
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The biggest mistake businesses make is advertising before they have become well known.
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Use your CRM to retain customers.
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Trust is not a request, Trust is earned.
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If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
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I put myself in front of people who can say yes to me, and I deliver value first.
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