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Don't dwell on the problem concentrate on the solution.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Solutions
Problem
Dwell
Concentrate
Solution

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The deeper your belief, the deeper your pockets.
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Differentiate with value or die with price.
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Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
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If you're not convinced, how can you convince others?
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Next time someone tells you 'never,' remember that means 'not for at least one hour.'
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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Your character holds the key to your trustworthiness.
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Go to humorous events at comedy clubs and watch laughable movies.
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The key is not to call the decision maker. The key is to have the decision maker call you.
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It seems to me that it's actually harder to invent excuses than it is to get a sale.
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In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
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Use your CRM to retain customers.
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Before you can get what you want, you have to know what you want,and make a game plan to get it
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Trust is not spoken, Trust is a feeling.
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Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
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If you don't think you can do it, who will? You control the most important tool in success, your mind.
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Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
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A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.
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The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
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Trust is not an important element it is THE important element in any LONG TERM success with anyone or any company.
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