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Make everyday as productive as the day before you go on vacation.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Vacation
Productive
Everyday
Make

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Memorable customer service can only take place in a human-to-human situation.
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A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.
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Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.
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Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
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Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
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Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.
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Differentiate with value or die with price.
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Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
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Satisfied customers are apathetic. Loyal customers will be your advocate.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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The deeper your belief, the deeper your pockets.
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Go to humorous events at comedy clubs and watch laughable movies.
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I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
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Trust is not spoken, Trust is a feeling.
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Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.
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In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
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If you don't think you can do it, who will? You control the most important tool in success, your mind.
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Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
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Positive mental attitude is determined by you. Not others.
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