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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
Jeffrey Gitomer
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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Factor
Factors
Serve
Foundation
Positive
Attitude
Ability
Life
Determining
More quotes by Jeffrey Gitomer
If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
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Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.
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There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second
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Your character holds the key to your trustworthiness.
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It seems to me that it's actually harder to invent excuses than it is to get a sale.
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Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.
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Positive mental attitude is determined by you. Not others.
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If you believe in your company. If you believe in your product. If you believe in yourself. Then you can march to success.
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If you're not convinced, how can you convince others?
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Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
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Satisfied customers are apathetic. Loyal customers will be your advocate.
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Create a story of WOW that will be retold.
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You can't be a winner if you're a whiner...wiener.
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Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
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Make everyday as productive as the day before you go on vacation.
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Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
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Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.
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Next time someone tells you 'never,' remember that means 'not for at least one hour.'
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Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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